Holiday Inn Express Cardiff Bay

Was in a good location for the Bay and Millenium Centre (main reason for booking here). Also close to city centre.

The breakfast room wasn't really big enough for size of hotel. Breakfast was a bit of a shambles with no clean plates/cutlery etc and nobody clearing tables.

Situation of hotel was good room was comfortable and had good shower and tea/coffee making facilities

cost of wi-fi too expensive most hotels are free cooked part of breakfast rather boring scrambled eggs,sausages and baked beans every day

We had a really good overnight stay. Loved the waterfront location, with easy birdwatching. Could walk to the pub for evening meal. Nice to have a lounge/bar in the hotel. Excellent breakfast. Exceptionably helpful staff.

if we were to be really picky, an automatic door at the entrance would be good, for easier access with suitcases.

Good location - if you have a car. Quiet. Friendly and helpful staff

Bit of a cheek to charge £5 per day for parking - you would not stay there if you had no car as the hotel is rather more than comfortable walking distance to City sites and attractions, although Cardiff Bay nearer and accessible on foot depending on one's capabilities. More honest perhaps to make room rates inclusive of parking, and deduct/refund £5 per day if guest has no car.

Staff were fantastic. So friendly and welcoming. The rooms were really spacious and amazingly comfortable. Had the best night sleep in ages! The hotel itself was in a lovely quiet location with fab view of the river. Also, breakfast was part of the booking which was well worth the money.

i liked it was so close to the bay

The elevator was broke we where on the top floor, the tv was batterd n the remote had celotape wrapped around it to hold batteries in, the shower was a mixture of scorching hot or freezing cold and it would just change randomly between the two regardless of what temperature you set it to

Pleasant friendly staff who could not do enough to help us Excellent breakfast

Only takeaway meals available at night or the pub next door where the meals were of very poor quality, the tables dirty and the staff rude and uninterested

Every staff member was very friendly and helpful. A safe quiet location at night.

I was happy with the location, near the Bay.

The width of the bed and lack of good quality toiletries.

they changed my room very quickly when i reported an issue

the bar food (panini) was pretty poor and expensive for what it was.

Friendly staff and nice rooms nice location

Breakfast was not what I expected Could do with upgrading

Good clean hotel with friendly staff short walk to town centre just a bit further to the bay will stay again as value for money

Nothing to dislike

Location and friendliness of desk staff

Upon arriving in our room we were greeted by a foul smell with was due to bathroom not being cleaned and faeces and urine left in toilet

The Reception staff were brilliant, friendly and knowledgeable. Rooms were comfortable and clean. Overall, it exceeded my expectations and I would stay here again.

Breakfast was served until 9.30am but when we arrived at 9am we were told the hot food had all gone and they wouldn't be cooking anymore except baked beans. Toast, cereals and croissants were all good but hot food should have been available for the length of the breakfast serving time.

Staff very helpful all went out of their ways to help us and gave us good information.

bread rolls at breakfast still undercooked doughy,lack of paper napkins.